Refund Policy

1. Merchant of Record

All payments for MailPosture subscriptions are processed by Dodo Payments, who acts as the Merchant of Record and handles billing, sales tax/VAT, and payment processing on our behalf. Refunds are issued through Dodo Payments.

2. 14-Day Money-Back Guarantee

If you're not satisfied with a Pro or Agency subscription, you may request a full refund within 14 days of your initial purchase by emailing billing@getmailposture.com. This guarantee applies to your first payment only, not to subsequent renewals.

3. Renewal Charges

Subscriptions renew automatically. If you forget to cancel and are charged for a renewal period you did not intend to use, contact us within 7 days of the renewal charge and we'll review the request in good faith on a case-by-case basis.

4. Cancellations

You can cancel anytime from your account's billing portal. Cancelling stops future renewals; we do not provide prorated refunds for the remainder of an already-active billing period outside of the guarantee above.

5. Non-Refundable Circumstances

• Requests made more than 14 days after the initial purchase.
• Accounts terminated for violating our Terms of Service.
• Dissatisfaction with DNS/email provider changes outside of MailPosture's control.

6. How to Request a Refund

Email billing@getmailposture.com with your account email and reason for the request. Approved refunds are processed by Dodo Payments back to your original payment method within 5-10 business days.